Privacy notice

Last updated: 12 November 2026

Certified Access Scaffolding Ltd is responsible for the personal information described here. Our company number is 17283697 and our registered office is 66 Paul Street, London, EC2A 4NA.

For privacy questions or requests, email luke@certifiedaccessscaffolding.com or call +44 7437 046433.

Quote enquiries and contact permission

We collect your name, the email address or phone number you provide, the project location, the scaffolding service you select and your description of the work. We also record your request to be contacted and relevant correspondence about the enquiry. Please only include information needed to explain the project; do not send payment-card details or sensitive personal information through this form.

We save your enquiry in HighLevel, notify Luke and use your details to respond and prepare your quote. If you provide an email address, we send an automatic acknowledgement. For phone-only enquiries, Luke uses your number to respond. An acknowledgement does not confirm a price, booking or start date.

The contact box is permission to respond to this enquiry, not a subscription to marketing. You can ask us to stop enquiry follow-ups at any time using the contact details above. We may still keep information needed for legal obligations or to deal with a dispute.

If you ask for a quote for yourself, we use your information to take steps you request before a possible contract. If you enquire for an organisation, our legitimate interest is handling its enquiry. If work goes ahead, we use the relevant information to perform the contract and meet legal record-keeping duties. Luke reviews the job and prepares the quote; this form does not automatically decide whether to accept your project or what you will pay.

We need a name, a way to contact you, a project location and enough detail to understand the work. If you do not provide these details, we may be unable to respond or prepare a quote. You can also contact Luke directly instead of using the website form.

Technical information

The website and image hosts receive connection information such as your IP address. A submitted quote also includes the submission time, page address and title, browser/device information and a new request reference, so we can operate and check the enquiry service. The quote form does not read an existing browsing identifier to link your details to earlier page visits, and does not include the page address's query string in the submitted enquiry record.

Our legitimate interest is delivering the website, keeping it secure and diagnosing problems with enquiries. Email records include delivery information. Open and click tracking are disabled for our quote acknowledgement emails. This contact permission is not permission for optional tracking.

Cookies and browser storage

Our hosting and image-delivery services can set Cloudflare's __cf_bm security cookie to help distinguish people from automated traffic and protect the service. Cloudflare states that this cookie expires after 30 minutes of continuous inactivity and is generated separately for each website.

The website also uses browser session storage to restore your scroll position when you move between pages. This supports navigation and is separate from the new reference created when you submit a quote request.

You can manage cookies and site storage in your browser settings. Blocking security or navigation storage may affect how the website works. Permission to contact you about a quote does not provide permission for optional tracking.

Who helps us handle your information

Kenz Automations supports our website and enquiry handling on our instructions. HighLevel provides the website, contact records, inbox and automations. Its relevant suppliers include LeadConnector and Mailgun for email, and Google Cloud and Amazon Web Services for hosting and storage. Cloudflare forwards messages sent to luke@certifiedaccessscaffolding.com to Luke's Google email inbox. Luke also receives enquiry notifications in his Google email inbox. These services receive the information needed for their part of handling the enquiry.

If you choose the WhatsApp button, it opens WhatsApp so you can message Luke. The button does not itself send your website quote details to WhatsApp. Meta/WhatsApp handles messages sent there under its own terms and privacy policy. Automatic WhatsApp confirmations from this form are not currently enabled.

We do not use your quote request for unrelated marketing or send private enquiry records to SEO tools. We may disclose relevant information to authorities where the law requires it.

Information handled outside the UK

HighLevel lists hosting and communications processing in the United States and support access in the United States and India. Its data-processing agreement includes UK international-transfer terms and contractual safeguards. Cloudflare states that security-cookie data may be processed in the United States. Google and Meta explain their international handling in their own privacy terms. You can contact us for more information about the safeguards relevant to your enquiry and how to obtain a copy.

How long we keep information

For quote enquiries that do not become jobs, our normal retention period is six months after the last meaningful contact. We then review the information for deletion. We keep it longer only where it is still needed for an active project, to deal with a dispute or claim, or to meet a legal obligation.

If work goes ahead, we keep the information needed to manage the job and meet applicable accounting and legal requirements. The six-month enquiry period is not the retention period for invoices or other required job records.

Removing an active record does not immediately erase all protected recovery and backup copies held by service providers. Those copies are subject to the providers' recovery and deletion arrangements and are not used for routine follow-ups. We can explain the arrangements relevant to a deletion request.

Your rights

Depending on why we hold the information, you can ask to see or correct it, request deletion, restrict its use or ask for a portable copy. Contact us using the details above so we can consider your request and explain any applicable limits.

Your right to object: where we rely on legitimate interests, you can object to our use of your personal information. Tell us what you object to using the contact details above. You can also ask us to stop contacting you about the enquiry.

You can complain to the Information Commissioner's Office if you are unhappy with how your personal information is handled.